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CONSULTS

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  • Strategic Service Intent Workshop
  • Bussiness Strategy Workshop
  • Performance Management System Workshop
  • Corporate Culture Workshop
  • Alligment of Bussiness Strategy, Performance Management and Corporate Culture Workshop
  • Service Process Blueprinting Workshop

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Training Programs (Unique & Inspiring)

  • High-seasoned Team of Trainers (Many has more than 20 years of experience)
  • World-class and Leading-edge Programs (US-led global annual benchmarking and upgrading)
  • Fine-blend Training Methodology (A mix of experiential learning, NLP & Behavior modeling)
  • Optimal Indoor and Outdoor Challenges (From full indoor to full outdoor and camping)
  • Pre and Past Post Training Assesment (Built-in with the training package)
  • Exceptional Service People: Mindset, Skills, Leadership, Team

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Exceptional Service People :

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  • Exceptional Service Mindset
  • Exceptional Service Skills
  • Complaint Handling Skills
  • Professional Mystery Shopper
  • Telephone Courtesy
  • Exceptional Selling Skills
  • Exceptional Negotiating Skills
  • Professional Image
  • Professional Telemarketing
  • Exceptional Presentation Skills
  • Exceptional Facilitating Skills

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  • Assertive Communication Skills
  • Understanding Customer Behavior
  • Achievement Motivation Training
  • Exceptional Goal-setting
  • Exceptional Time Management
  • Bulid a Winning Sales Force
  • Build an Exceptional Team
  • Exceptional Coach
  • Exceptional Mentor

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  • Exceptional Manager
  • Servant Leadership
  • Creative Problem Solving
  • Exceptional Retirement Plan
  • Designing an Internal Campaign
  • Designing On-the-job Training
  • Designing a Training Curriculum
  • Service Mindset: NLP Approach

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Exceptional Service Organization: Strategy, Culture, Process, System

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  • Total Quality Service
  • Strategy Service Intent
  • E-Service: New Wave of Service
  • Service Profit Chain
  • Balanced Scorecard for Service
  • Exceptional Service Culture
  • Internal Service Quality Auditing
  • Transforming the Organization
  • Corporate Visioning

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  • Winning Corporate Culture
  • Value-based Bussiness Strategy
  • Strategic Cost Reduction
  • Managing Change & Transition
  • Service Process Blueprinting
  • Contact Center Management
  • Complaint Handling System
  • Customer Relationship Management
  • Customer Satisfaction Survey

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  • Employee Satisfaction Survey
  • Lean Six Sigma for Service
  • Business Process Improvement
  • Benchmarking for Best Practicies
  • Productivity Management
  • Effective Project Management
  • Competitive Analysis
  • Feasibility Study & Business Plan

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SR-MAC (Survey, Research, Mystery Shopping, Audit, Certification) DIVISION

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  • Customer & Employee Surveys
    • Customer Engagement Survey
    • Voice of Customer
    • Customer Satisfaction Survey
    • Employee Engagement Survey
    • Culture Assesment Survey
  • Service Quality Audit, Mystery Shopping & Certification
    • Service Quality Audit
    • Mystery Shopping
    • Quantifying Qualitative SQ Measure to Merge Into Employee Assesment Measure
    • Certified SQ Management System

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XEC (Executive Search Headhunter) DIVISION

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  • Free advice on talent market and strategy
  • Optimal talent strategic search
  • Efficient, effective and hassle free
  • 3 month replacement guarantee

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EVE (Event Management) DIVISION

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  • Impressive and memorable guest experience
  • Company anniversary
  • Product launching
  • Company outing
  • Etc

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