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Service Culture Plan

Meliputi:

  • Pelatihan Manajemen & karyawan (dapat diberikan dengan pendekatan ToT)
  • Kampanye internal
  • Pengukuran perubahan perilaku

Sangat disarankan implementasi 3 tahun untuk terbentuknya Budaya Layanan secara permanen.

Leading Empowered Team (LET) for Service Quality dan Feelings adalah mandatory, program lainnya optional sesuai kebutuhan[/vc_column_text][vc_single_image image=”1504″ img_size=”full”][vc_column_text css=”.vc_custom_1505750488048{margin-bottom: 34px !important;}”]

SQI is the oldest institution focusing on service quality management consultancy, a global leader in the implementation of customer service strategy and culture, headquartered in Minneapolis, Minnesota, USA, and now has offices in 40 countries in the world, including Indonesia

[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”13 Langkah Menuju Layanan Luar Biasa” font_container=”tag:h4|text_align:left|color:%23222222″ use_theme_fonts=”yes” css=”.vc_custom_1505750890003{margin-bottom: 15px !important;}” el_class=”no_stripe”][vc_column_text]

  • Leading Empowered Teams for Service Quality
  • Feelings for Professionals
  • Empowerment
  • BAD (Buck – A – Day) Campaign
  • Handling Irate Customer
  • Speed
  • Moving Up
  • Coaching for Success
  • Remember Me
  • Loyal For Life
  • Service First Video Library
  • Good Idea Campaign
  • Exceptional Service

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