Service Culture Plan

Meliputi:

  • Pelatihan Manajemen & karyawan (dapat diberikan dengan pendekatan ToT)
  • Kampanye internal
  • Pengukuran perubahan perilaku

Sangat disarankan implementasi 3 tahun untuk terbentuknya Budaya Layanan secara permanen.

Leading Empowered Team (LET) for Service Quality dan Feelings adalah mandatory, program lainnya optional sesuai kebutuhan

SQI is the oldest institution focusing on service quality management consultancy, a global leader in the implementation of customer service strategy and culture, headquartered in Minneapolis, Minnesota, USA, and now has offices in 40 countries in the world, including Indonesia

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