Layanan Kami

 ConsulTS (Consulting, Training, Seminar) DIVISION

Consulting Workshops

• Strategic Service Intent Workshop
• Bussiness Strategy Workshop
• Performance Management System Workshop
• Corporate Culture Workshop
• Alligment of Bussiness Strategy, Performance Management and Corporate Culture Workshop
• Service Process Blueprinting Workshop

Training Programs (Unique & Inspiring)

• High-seasoned Team of Trainers (Many has more than 20 years of experience)
• World-class and Leading-edge Programs (US-led global annual benchmarking and upgrading)
• Fine-blend Training Methodology (A mix of experiential learning, NLP & Behavior modeling)
• Optimal Indoor and Outdoor Challenges (From full indoor to full outdoor and camping)
• Pre and Past Post Training Assesment (Built-in with the training package)
• Exceptional Service People: Mindset, Skills, Leadership, Team

Exceptional Service People : Mindset, Skills, Leadership, Team 

• Exceptional Service Mindset
• Exceptional Service Skills
• Complaint Handling Skills
• Professional Mystery Shopper
• Telephone Courtesy
• Exceptional Selling Skills
• Exceptional Negotiating Skills
• Professional Image
• Professional Telemarketing
• Exceptional Presentation Skills
• Exceptional Facilitating Skills
• Assertive Communication Skills
• Understanding Customer Behavior
• Achievement Motivation Training
• Exceptional Goal-setting
• Exceptional Time Management
• Bulid a Winning Sales Force
• Build an Exceptional Team
• Exceptional Coach
• Exceptional Mentor
• Exceptional Manager
• Servant Leadership
• Creative Problem Solving
• Exceptional Retirement Plan
• Designing an Internal Campaign
• Designing On-the-job Training
• Designing a Training Curriculum
• Service Mindset: NLP Approach

Exceptional Service Organization: Strategy, Culture, Process, System

• Total Quality Service
• E-Service: New Wave of Service
• Service Profit Chain
• Balanced Scorecard for Service
• Exceptional Service Culture
• Internal Service Quality Auditing
• Transforming the Organization
• Corporate Visioning
• Winning Corporate Culture
• Value-based Bussiness Strategy
• Strategic Cost Reduction
• Managing Change & Transition
• Service Process Blueprinting
• Contact Center Management
• Complaint Handling System
• Customer Relationship Management
• Customer Satisfaction Survey
• Employee Satisfaction Survey
• Lean Six Sigma for Service
• Business Process Improvement
• Benchmarking for Best Practicies
• Productivity Management
• Effective Project Management
• Competitive Analysis
• Feasibility Study & Business Plan

SR-MAC (Survey, Research, Mystery Shopping, Audit, Certification) DIVISION

• Customer & Employee Surveys
  • Customer Engagement Survey
  • Voice of Customer
  • Customer Satisfaction Survey
  • Employee Engagement Survey
  • Culture Assessment Survey

• Service Quality Audit, Mystery Shopping & Certification
  • Service Quality Audit
  • Mystery Shopping
  • Quantifying Qualitative SQ Measure to Merge Into Employee Assesment Measure
  • Certified SQ Management System

XEC (EXECUTIVE SEARCH / HEADHUNTER) DIVISION

• Free advice on talent market and strategy
• Optimal talent strategic search
• Efficient, effective and hassle free
• 3 month replacement guarantee

EVE (Event Management) DIVISION

• Impressive and memorable guest experience
• Company anniversary
• Product launching
• Company outing
• Etc

Leadership Outbound