Our Upcoming Event
Your team’s customer experience is either your biggest competitive advantage — or your biggest liability. Which one is it right now?
Join the International Customer Experience Certification, powered by Service Quality Institute USA — the world’s most trusted name in service quality since 1972. In just 3–4 days, transform how your leaders lead, your trainers train, and your customers experience your brand.
Choose your path: become a Certified Customer Experience Leader (CCXL) and build the coaching skills to drive a customer-centric culture — or become a Certified Customer Experience Trainer (CCXT) and gain the credentials to facilitate SQI’s flagship programs yourself.
Every seat includes globally recognized certification, official training materials, and a seat at the table with leaders who refuse to settle for average service.
17–20 November 2026, Jakarta — seats are limited.
Our Services
Transforming Businesses with Exceptional Service
At SQI, we offer a comprehensive range of services designed to elevate your customer experience, strengthen your service culture, and drive business growth. From strategic consulting to specialized training and assessment programs, our solutions are tailored to meet your organization’s unique needs.
Discover how we can help you create lasting exceptional service.
CONSUL.T.S
Our CONSUL.T.S service is designed to help organizations build and sustain a world-class service culture through tailored strategies, training, and implementation programs.
SR. MAC
Understanding your customers and employees is the key to building a world-class service culture. With SR. MAC (Service Quality Measurement and Certification), we provide comprehensive assessments to help your organization identify strengths, uncover opportunities, and optimize strategies.
E.X.E
Great service starts with great people. E.X.E (Executive Search & Recruitment) helps organizations find, attract, and retain top-tier talent to strengthen their workforce. Whether you need high-performing executives or skilled employees who align with your company’s values, our expert ensure you get the right people for the right roles.
E.V.E
A well-executed event leaves a lasting impact. E.V.E (Event Management) ensures your conferences, workshops, and corporate events run seamlessly
Career with Us
Join Our Team and Make an Impact
At SQI, we believe that exceptional service starts with exceptional people. We are always looking for passionate, driven individuals who are eager to make a difference in the world of customer experience and service excellence. Whether you’re an experienced professional or just starting your career, we offer opportunities for growth, learning, and meaningful contributions.
Be part of a dynamic team that transforms businesses and inspires change. Explore our career opportunities and take the next step in your professional journey.
Our Team
Meet the Experts Behind SQI
At SQI, our team is made up of passionate professionals dedicated to transforming customer experience and service culture. With diverse expertise in consulting, training, and strategy development, we work together to drive meaningful change for organizations worldwide.
Get to know the experts who make it happen.
Contact Us
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